Privacy Policy
Effective Date: 2025
Luoyang Xingniu Transformer Co., Ltd. (“XNET,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for transformer products, technical support, quotation, or project cooperation.
1. Information We Collect
When you submit an inquiry form, contact us by email, or communicate with us through our website, we may collect the following information:
- Your name
- Company name
- Email address
- Phone number or WhatsApp number
- Country or region
- Project requirements
- Product inquiry details
- Any other information you voluntarily provide
We may also collect basic website usage data, such as browser type, device information, visited pages, IP address, and traffic source, to help us improve website performance and user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries
- To provide product quotations and technical information
- To recommend suitable transformer solutions
- To communicate about orders, projects, or cooperation
- To improve our website, products, and services
- To support international business communication and customer service
We do not sell, rent, or trade your personal information to third parties.
3. Inquiry and Communication
If you submit an inquiry through our website, your information will be used only for business communication related to our products and services, including power transformers, oil-immersed transformers, dry-type transformers, compact substations, and customized power solutions.
We may contact you by email, phone, or WhatsApp based on the contact details you provide.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and understand how visitors use our pages.
You can disable cookies through your browser settings. However, some website functions may not work properly without cookies.
5. Data Protection
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or loss.
However, no method of data transmission over the Internet is completely secure. We cannot guarantee absolute security, but we will make reasonable efforts to protect your information.
6. Third-Party Services
Our website may use third-party tools or services, such as contact form plugins, analytics tools, hosting services, email systems, or security services. These third parties may process limited information only as necessary to provide their services.
We are not responsible for the privacy practices of external websites linked from our website.
7. Data Retention
We retain inquiry and communication information only for as long as necessary to respond to your request, provide services, maintain business records, or comply with applicable legal requirements.
8. Your Rights
You may contact us to request access, correction, or deletion of your personal information. We will respond to reasonable requests in accordance with applicable laws and business requirements.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Luoyang Xingniu Transformer Co., Ltd.
Address: No. 9 Longding Road, Luoyang, China
Email: sales@xnetmf.com
Phone / WhatsApp: +86 137 0079 1131